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FAQS

All orders ship via Australia Post.

Soggybones accepts returns on all unused and undamaged items received in the original packaging and in original condition. Exceptions may apply.

To submit a return, simply email justin@soggybones.com with your order number and the details of your return request and we will do our best to make you happy.  

A request to return an item must be made within 14 days of when the item(s) were shipped to you.

The return can be refunded to you in one of two ways:
(1) Soggybones Online Store credit or
(2) a refund in the original form of payment. If you choose a refund in Soggybones Online Store credit, return shipping will be free. If you choose a refund in the original form of payment, you are responsible for return shipping.

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting us.

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